Overview:
We are seeking a dedicated and organized Client Success Coordinator to join a dynamic team providing top-tier managed facility services in Ft. Lauderdale, FL. This key role involves supporting the operations team by coordinating communication between clients, subcontractors, and internal teams. The Client Success Coordinator will ensure smooth project execution, monitor employee work hours, assist with billing and invoicing, and resolve any issues that may arise, all while maintaining a high standard of service for our prestigious clients.
Key Responsibilities:
- Hour Monitoring: Accurately track and monitor employee work hours, ensuring compliance with company policies and regulations.
- Invoicing & Reporting: Generate accurate client invoices and produce regular reports summarizing operational activities. Ensure timely billing processes, both on company and client systems.
- Subcontractor Management: Oversee communication with subcontractors, ensuring timely project completion and maintaining positive relationships.
- Hiring & Termination Support: Assist with the hiring and onboarding process. Manage termination procedures and documentation when necessary.
- Client Coordination: Onboard and educate clients, providing ongoing support and troubleshooting any issues that may arise. Ensure the contract is executed in full and according to client requirements.
- Issue Resolution: Manage and resolve client complaints and requests, ensuring they are handled in a timely manner and documented properly in company systems.
- Project Management: Coordinate work orders, schedule services, and ensure that extra work is tracked, invoiced, and reported accurately.
- Weekly & Monthly Reporting: Maintain accurate records, report on work status, and ensure timely billing and payment processes.
- KPI Reporting: Prepare and submit performance reports as outlined in client contracts.
Required Skills & Qualifications:
- High school diploma required; Bachelor’s degree or associate degree preferred.
- 3-5 years of administrative or customer service experience.
- Bilingual in English/Spanish is required.
- Strong attention to detail with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both oral and written.
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to problem-solve and work independently.
- Prior experience with data entry and managing high volumes of work.
- Strong organizational skills and ability to meet deadlines.
Physical Demands:
- Must be able to occasionally lift office supplies and materials up to 20 pounds.
- Ability to talk, hear, and communicate effectively in person, via phone, and by email.
- Ability to adjust focus for close vision tasks.
Why Work with Us?
Tailored Career Support: We take the time to understand your unique skills, aspirations, and interests, ensuring we match you with opportunities that align with your career path.
Diverse Opportunities: Whether you’re seeking a temporary position or a long-term career, we offer a wide range of roles across various industries, giving you the flexibility to explore different career paths.
Commitment to Quality: We prioritize quality placements that benefit both our clients and our employees. Your success is our success, and we work diligently to ensure you thrive in your role.
How to Apply:
Apply directly or submit your resume to madison.kubera@esnyinc.com to apply for this exciting opportunity. We look forward to reviewing your qualifications.
